Bharat International Journal of Humanities and Social Sciences
ISSN 0000-0000 | e-ISSN 0000-0000 | EN HI
BIJHSS
BIJHSS Bharat International Journal of Humanities and Social Sciences
Published by Atal Bihari Vajpayee Hindi University अटल बिहारी वाजपेयी हिन्दी विश्वविद्यालय
Articles

Business Intelligence and Employee Performance in Jordanian Organizations: A Conceptual Analysis of Information Quality and Organizational Learning

Yara Altarawneh (1)
University of jordan, Jordan-Amman.
Received2026-01-29
Revised2026-04-02
Accepted2026-07-18
Published2026-08-20

Abstract

Business Intelligence and Employee Performance in Jordanian Organizations: A Conceptual Analysis of Information Quality and Organizational Learning

Abstract

The growing volume and complexity of data pose challenges for decision-making in Jordanian organizations. This study examines how business intelligence (BI), understood as the collection, analysis, and presentation of data to support decisions, may contribute to employee performance. Using a conceptual approach, it considers how more accurate and reliable information can help employees make better-informed decisions and reduce operational errors. It also discusses how BI can support skills development, improve training effectiveness, and contribute to job satisfaction.

The study argues that integrating BI into everyday work can foster organizational learning by helping employees use data to identify problems and adapt their practices as technology changes. It concludes that the contribution of BI to individual and organizational performance depends on the quality of the information it provides and how that information is used in work and training. In the Jordanian context, these mechanisms may help organizations sustain performance improvements and strengthen their competitive position.

Keywords — Business intelligence, employee performance, information quality, organizational learning, Jordan.

Downloads

1Abstract views

References

  1. The Holy Quran, Surah Yusuf, Verse (56)Ahmad, T & Farrukh ,F, & Nazir, S., (2015). Capacity building boost employee’s performance. Industrial and Commercial Training. 47. 61-66. 10.1108/ICT-05-2014-0036.
  2. Al-Abbasi, A. H. A., & Al-Rifai A. B M. (2023). The Measures and Solutions of the Prophet Joseph (peace be upon him) to Egypt's Economic Crisis: A Historical Study Based on Surah Yusuf in the Holy Quran. Al-Adab Journal, Supplement, 141.
  3. Al-Adhami, R., (2023) the Impact of Business Intelligence Systems on Employee Performance in Jordanian Telecommunications Companies. https://www.aau.edu.jo/sites/default/files/2023 06/%D8%B1%D9%86%D8%A7%20%D8%B9%D8%A7%D8%B5%D9%85%20%D8%A7%D9 84%D8%A3%D8%AF%D9%87%D9%85%D9%8A.pdf
  4. Al-Areeqi, B. M. (2012). A proposed framework for implementing a business intelligence system in marketing, Digital Information Technology Conference 2012, Modern Trends in Information Technology, Zarqa University, Jordan
  5. Al-Batayneh, A, Al-Batayneh, & Al-Fuqaha, Z. (2021). The impact of business intelligence on supply 1(chain performance in Alyoum dairy company. Global Journal of Economics & Business, 11
  6. Al-Batrik, M. A. (2023). The Moderating Role of Functional Competencies in the Relationship between Business Intelligence Practices and Organizational Agility (An Applied Study on Commercial Banks in the Arab Republic of Egypt). Trade and Finance, 43(3), 412-470
  7. Al-Mahamid, A, & Al-Jabali, S. (2018). The impact of university governance on employee satisfaction and retention: A field study in Jordanian private universities. Journal of the Association of Arab Universities for Higher Education Research, 38(2), 161–182
  8. Al-Qubailat, F. A., (2023). Administrative Empowerment and its Impact on Institutional Performance in the Municipalities of Madaba Governorate. 2023/524. 1125-1174. Al-Shara'a, A. M., & Al-Tarawneh, T. A., (2008). Training Strategy and its Impact on Employee Performance in Jordanian Industrial Public Shareholding Companies. Amman, Jordan
  9. Attia, S., & Atrouz, S., (2021). Electronic Management and its Impact on Employee Performance (Doctoral dissertation, University Center of Abdelhafid Boussouf - Mila).Omar, Ahmed, Mokhtar. (2008). Contemporary Arabic Dictionary, p. 2115 - Contemporary Arabic Dictionary - M.K.N. - Shamela Library (shamela.ws)
  10. Awad, N. O., (2021). The Impact of Organizational Change on Employee Performance in Tax Departments in Palestine (Doctoral dissertation). An-Najah National University
  11. Badawi, A. Z., (1982). Dictionary of Social Science Terms. Beirut: Library of Lebanon. Accessed February 8, 2024. Online: https://archive.org/details/20201123_20201123_1616.
  12. Business Intelligence (2023) how can it be used to Make Data-Driven Decisions? https://phenixsoft.com/ar/blog/business-intelligence
  13. Ghawati, S., and Saoud, M., (2020). The Impact of Business Intelligence Systems on Improving Human Resource Management (Doctoral dissertation, Abdelhafid Boussouf University Centre, Mila)
  14. Hassan, A., & Kadhim, B., (2022). The Role of Business Intelligence in Achieving SustainableDevelopment: An Applied Study in the Ministry of Science and Technology. Journal of Education College, Wasit University, 49(1), 491-512.
  15. Hijazi, H., (2022) the Impact of Business Intelligence (BI) Systems on Adaptive Performance in Jordanian Pharmaceutical Companies. https://web2.aabu.edu.jo/thesis_site/thes_dtl.jsp?thes_no=7720
  16. Hostmann, B., Rayner, N., & Friedman, T. (2006). Gartner's business intelligence and performance management framework. Gartner, Stamford, CT, 1-6.
  17. Kakhki D., & Palvia, P. (2016). Effect of business intelligence and analytics on business performance. Twenty-second Americas Conference on Information Systems, San Diego, 2016
  18. Karim, K., Sadr Al-Din. (2017). The Impact of Organizational Climate on Employee Satisfaction: A Field Study. Journal of Kirkuk University for Administrative & Economic Sciences, 7(1), 110–138.
  19. Khalaf, Y., Latif, Hammadi, Ahmed A., and Hussein, W. A,. (2019). Human Resourc Reengineering and its Impact on Employee Performance Development: An Applied Study in the Iraqi Carpet Factory in Baghdad. Al-Dananeer, 1(17), 387–416
  20. Khilaf, S., & Subhi. (2024). E-Governance and Developing the Performance of Employees in School Administrations. Studies in Social Work, 65(2), 397-434
  21. Kird, A., (2015). The Impact of Administrative Leadership on Employee Performance in Economic Institutions (Doctoral dissertation). Akli Mohand Oulhadj University of Bouira, Department of Financial Sciences
  22. Moumni, L. Y., (2023) the Impact of Strategic Intelligence on Employee Performance in Jordanian Telecommunications Companies. Journal of Advanced Economic Research Volume 8, No 1, Pages 142-165 2023-03-31 https://asjp.cerist.dz/en/article/220784
  23. Luhn, H. P. (1958). A business intelligence system. IBM Journal of research and development, 2(4), 314-319.
  24. Omar, A., A. (2008). Contemporary Arabic Dictionary, p. 2115 - Contemporary Arabic Dictionary - M.K.N. - Shamela Library (shamela.ws).
  25. Qashta, I., (2020) the Impact of Business Intelligence on Human Capital Development in Palestinian Universities in the Gaza Strip. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3683738  
  26.  Rizzi, S. (2009). Business Intelligence. In: LIU, L., ÖZSU, M.T. (eds) Encyclopedia of Database Systems. Springer, Boston, MA. https://library.zuj.edu.jo:2109/10.1007/978-0-387-39940-9_881 
  27. Sadaqa, M., (2020) the Impact of Business Intelligence on Decision Quality through Data Quality in Jordanian Telecommunications Companies.  https://web2.aabu.edu.jo/thesis_site/thes_dtl.jsp?thes_no=6295